Online travel agency, Expedia Group Inc., has stopped accepting the Bitcoin (BTC) as a payment option, driving customers to seek alternative travel agencies.
Expedia is popularly known to be one of the largest merchants that accept Bitcoin (BTC) since 2014. According to a recent report by Market Exclusive, a spokesperson from Expedia confirmed the company would stop accepting Bitcoin (BTC) for flight or bookings, adding that it was considering other payment options. The spokesperson stated the travel agency apologized for inconveniences it might have caused because it failed to give its users prior notice before the change.
Expedia reportedly encountered several setbacks with the bitcoin payment option, including user’s dissatisfaction about the time out of the payment method, some customers finding out that they are required to make payment using their credit card even after they had paid in cryptocurrency as well as a hectic refund process for canceled orders.
Why Expedia Stopped Using Coinbase Exchange
Several Expedia community followers have speculated that the company stopped receiving bitcoin payments because their Bitcoin (BTC) payment processor, Coinbase, introduced a new trading tool that altered its custodial merchant service. The online travel agency has not cited any reason for the sudden change, but some of the company’s customers believe that the change is as a result of the high service fees levied by Coinbase. Before the halt,
Expedia had used Coinbase’s exchange platform for four years as it started accepting Bitcoin as one of its payment options when the cryptocurrency’s market cap was far lower. The bitcoin payment option was initiated by Coinbase whereby the website option redirects customers to the Coinbase Exchange website.
Another online travel agency, CheapAir, also stopped using the Coinbase exchange platform and switched to BitPay after Coinbase changed the custodial solutions policy. CheapAir noted that working with a dependable payment processor to initiate proficient digital currency payments was crucial to the company.
CheapAir also revealed that it would be accepting digital payments in Bitcoin (BTC-USD), Bitcoin cash (BCH-USD), Dash (DASH-USD), and Litecoin (LTC-USD) while BitPay Exchange will initiate the payments.
However, Coinbase trusts that merchants will keep using their exchange services, with the hope that the current cryptocurrency volatility will not discourage companies from using their exchange platform.
Members of the Expedia community on Reddit suggested some other payment options that the travel agency could use as alternatives. Some IT workers in the community, whose salaries are paid in cryptocurrencies, explained how convenient it was for them to pay for Expedia flights with the Bitcoin payment option.